Duty & VAT Charges
I am a resident outside the EU, do I need to pay VAT on my order?
No, you do not need to pay VAT on your order. All prices shown on our website include VAT, however if you are a resident outside the EU we can refund the VAT charged. Simply complete your purchase in the normal fashion then email ourcustomer services department to request a VAT refund.
I'm placing an International order - will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
We have no control over these charges.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.